Citizen Charter
GENERAL INFORMATION
LOCATION
Autonomous State Medical College Society is
Located about 178.2 kilometers from Lucknow
Airport.
NUMBER OF BEDS, DOCTORS, NURSES, ETC.
The
hospital has 300 beds (excluding the
Emergency, Private, ICCU & ICU)
There are>140 doctors (including Faculty
members, Senior Residents and Junior
Residents).
ENQUIRY AND INFORMATION ABOUT COLLEGE &
HOSPITAL
Central Enquiry and Registration is located
at the entrance of the Hospital
Toll
Free Anti Ragging Number 18001805499
Telephone Number of ASMC, Shahjahnpur
Website:
www.smcshah.in
Enquiry counters and help desk also exist in
the OPD and Emergency
CONTROL ROOM
Right To Information
Officer in Charge :- Dr. Ak singh , Child
desies expert.
Appellate Officer :- Principal, Autonomous
State Medical College , Shahjahanpur
CASUALTY AND EMERGENCY SERVICES
Officers in Charge of Casulty.dr rahul yadav
(EMO),
Dr.
Virendra (EMO)
Dr.
Meraj alam(EMO)
Dr.
Rahul yadav (EMO)
Dr.
Anurag paraser (EMO)
Phone Number of Casualty: 0561-2246700
Location: Ground Floor, casualty block left
from entrance of Hospital.
Casualty and Emergency services available 24
hours daily throughout the year.
Anyone with urgent medical problem can have
consultation/treatment in the Casualty.
Depending on the nature of
Casualty/Emergency which needs medical
intervention, the patient will be registered
at the Casualty registration counter free of
charge and medical care will be provided
promptly.
In
addition to Casualty Medical Officers,
Casualty has dedicated team of doctors from
major specialties of Medicine, Surgery,
Orthopaedics, Pediatrics, Obstetrics and
Gynaecology and resident doctors, nursing
staff, paramedics and orderlies to provide
urgent medical services.
All
endeavours are made to provide better
medical care including all possible
investigations (available in the hospital)
and prompt treatment. However, at times,
when there is extreme workload, cases that
are not so urgent may have to wait for some
time.
The
treating doctors will call any specialist,
who is available on call for urgent
consultation as and when required.
In
serious cases treatment/management gets
priority over paper work like
Registration/Medicolegal requirements.
Casualty has a fully equipped Emergency
Operation Theater for surgery. The Casualty
is fully equipped with gadgets like
monitors, Bipap, nebulisers, Pulse Oxymeter,
Oxygen Supply, etc.
Investigations like Blood Biochemistry &
Pathology, Urine, X-ray, Ultrasound are
available for casualty patients.
All
medicine and surgical items available in the
Casualty are provided free of cost.
Facilities like wheel chair and patient
trolley are available at the entrance of
Casualty
Canteen facility is available.
OUTPATIENT DEPARTMENT (OPD) SERVICES
Location: Ground, 1st and 2nd Floor of
Hospital
Registration
Time Consultation Time
General OPD
8:00 am to 2:00
pm 8:00 am to 4:00 pm
Speciality Clinics 8:00 am to 12:00
noon
9:00 am to 1:00 pm
OPD
registration card can be obtained by paying
Rs. 1.00 at the OPD registration counter
located at the entrance of Hospital for
consultation in general/specialty OPDs.The
registration is computerized now.
Referred cases from tertiary and other
hospitals should also get registered for
consultation in the OPDs.
The
OPD registration card is valid for 15 days
of consultation, after which a new
registration card should be obtained if
consultation/treatment goes beyond 15 days.
The
patient has the right to consultant
doctor/consultant. For prior appointment
with any consultant on his/her OPD days, the
patient should contact his/her OPD.
Patient are seen on first come first serve
basis. However, out of turn consultation may
be provided in case of emergency or to
senior citizens.
Dietician facility is also available for
patients.
Specialty Clinics : for details, see OPD
brochure displayed at OPD/Enquiry counter
During OPD consultation, the consultant will
fill up the requisition forms for various
investigations and direct/guide the patient
to the concerned lab/department.
Sample collection centre for blood, urine,
stool etc: central laboratory
Sample collection timing : 9:00 am to 2:00
pm
Certain particular investigations are done
on particular days only.
Patient should obtain the investigation
report on the date/time given for collection
of the same from the concerned
lab/department.
All
the investigations are done on payment of a
nominal rate fixed by the government.
Patient should remit the payment and obtain
proper receipt from the concerned
lab/department.
Depending on the work load, for certain
investigation patients will be called on
future dates by the concerned department.
However, these may be done out of turn in
urgent situations on recommendation of the
treating doctor.
Many
facilities are provided at OPD level, such
as ECG, Plaster, Injection and immunization,
contraception and MTP services, minor
surgical intervention, physiotherapy, etc.
The
decision to admit a patient rests with the
treating consultant. The patient will be
admitted if there is a vacant bed available
in the particular specialty. But in case of
emergency, out of turn admission may be
done.
Patients requiring medical certificates
should apply for the same to the
Superintendent in Chief of the Hospital, who
will send it to the concerned department for
issuing the certificate. However, Medical
Treatment/Fitness and other such
certificates of admitted patients, issued by
the consultant will be valid only if it is
countersigned by the superintendent in Chief
of the Hospital.
Patient trolley/wheel chairs are available
at the entrance of the OPD, free of charge.
Patients should park their vehicle in the
paid parking area at the entrance of the
hospital campus. Otherwise it is likely to
be towed away.
INDOOR SERVICES
Patient admitted in the general ward has to
deposit admission charges at the rates
approved by the State Government from time
to time. At present it is free of cost
admissions. Medicines, I.V. fluids and
surgical items as per availability, diet,
linen etc will be provided free of cost to
admitted patients.
Additional charges will be applicable for
specific investigations, procedures,
surgery, etc.
All
the inpatients will receive treatment by
team of Resident Doctors and Nursing Staff
available round the clock under the
supervision and guidance of Faculty Members.
Hospital attendants are available in
different wards to help inpatient care and
related activities.
Special wards like ICU,ISU, Nursery etc are
equipped with modern gadgets and devices
like Monitor, Nebulisers, Incubators, Pulse
Oxymeter etc. to provide better quality
medical care.
Hospital has generator back up.
Bed
Linen is changed at the time of admission
and thereafter on every alternate day and
also whenever required.
Food
is served free of cost two times a day for
all in-patients along with one attendant.
Special diet is also available.
Destitute patient is provided drugs and
surgical items from the hospital and all
hospital charges are waived.
Operation theatres - The hospital has fully
equipped modern operation theatres.
Routine Surgeries are done as per list
maintained by the respective department's.
Visitors are allowed only during visiting
hours, i.e. from 4:00 pm to 6:00 pm
Routine Lab (On all working days):
1.
Sample collection timing : 8:30 am to 2:00
pm
1.
All types of routine and special
investigations are done in the hospital,
including Biochemistry, Microbiology,
Pathology.
Blood Bank : Available
RESPONSIBILITIES OF USERS
Please follow the rules and regulations of
the hospital while inside the hospital
campus.
Please do not cause inconvenience to other
patients by crowding or making noise
unnecessarily.
Please help us in keeping the hospital and
its surroundings neat and clean. Please do
not argue with security guards, show your
passes when asked for and help maintain the
order and peace inside the hospital
premises.
Please use the facilities of this hospital
with care and do not damage/spoil hospital
property.
Do
not indulge in any money transactions with
touts and unauthorised persons.
The
hospital is a NO SMOKING ZONE. Please do not
smoke in the hospital.
Please refrain from demanding undue favours
from hospital staff and officials.
Please provide useful feedback and
constructive suggestions. These may be
addressed to the Medical Superintendent of
the hosp
Principal & Dean
Address: State Medical College Dharnipur Jignera, Uttar Pradesh 242001
Phone: 05842 240 209
Email Id :principalsmcshah@gmail.com
Vice Chancellor
Prof. M.L.B. Bhatt